Galaxy Fibre, in partnership with YorkNet (a York Region-owned corporation), is helping bring future-ready fibre infrastructure to eligible homes across York Region. A fibre connection can be installed from the property line to your home at no cost to you, and there is no obligation to subscribe to internet services once the fibre has been installed.
By completing this form, you are authorizing approved contractors to complete the fibre connection to your property.
RallyTV is an app you install on a compatible device. Supported options include Amazon Fire TV/Fire Stick, Apple TV, Roku, Android TV devices (including many Smart TVs), and Chromecast, plus select Samsung and LG Smart TVs.
Quick check: Open your TV/device’s app store and search “RallyTV”. If you can download it, you’re good to go.
Don’t have a compatible TV? We recommend adding an Amazon Fire Stick (best overall experience and flexibility). If needed, Galaxy Fibre can also provide a set-top box.
You may also be able to cast to your TV with Chromecast from a compatible phone/tablet. You can install RallyTV on up to 5 devices.
If your internet is fast near your modem but drops off in certain rooms, a Wi-Fi Extender is usually the fix. It extends Wi-Fi coverage into weak-signal areas (dead zones) caused by distance, thick walls, floors, metal, or interference from electronics.
You’ll likely benefit if:
A Wi-Fi Extender improves coverage in weak areas, it doesn’t increase your internet plan speed.
1) Grant of Licence
You grant Community Network Partners Inc., together with its affiliates, contractors, and utility partners (“CNPI”), a non-exclusive, revocable licence to enter the property with personnel, tools, and machinery to:
a) complete site assessment and submit statutory utility locate requests (as required);
b) install fibre-optic facilities from the road allowance/public right-of-way and/or utility pole to a demarcation point at the premises and install any required indoor/outdoor demarcation equipment;
c) test, operate, access, maintain, repair, replace, relocate, or remove CNPI facilities on reasonable notice; and
d) restore disturbed areas following construction.
2) Scope & Installation Methods (Underground and Aerial)
Underground: Work may include trenching and/or directional drilling/boring and may occur over multiple visits. Final route and method may change due to utility locates, field conditions, permitting, or safety. CNPI will follow industry best practices and use existing paths or conduit where feasible.
Aerial: Where available/appropriate, CNPI may install an aerial drop from a utility pole to the premises and attach approved hardware (anchors/brackets) to the exterior to support the drop and demarcation equipment. If a temporary surface drop is used before final placement/burial, it will be positioned to minimize disruption and replaced/relocated as soon as practicable.
3) Facilities Ownership
All fibre, conduit, drop cables, and demarcation equipment installed by or for CNPI remain the property of CNPI (or its partners) and do not become fixtures.
4) Restoration
CNPI will restore disturbed areas to a substantially similar condition (season/weather permitting). Temporary restoration may be completed first, with final restoration performed when conditions allow.
5) Vegetation & Pruning (Private Property)
You authorize CNPI to perform minimal trimming/pruning of private vegetation that interferes with safe placement of aerial or buried facilities on the property. Public right-of-way vegetation work follows applicable municipal/utility rules.
6) Utility Locates & Private Lines
CNPI will obtain statutory utility locates where required. You must identify and mark any private/unregistered lines or structures (e.g., sprinklers, private hydro to sheds, invisible fence, septic, private water/gas lines, drains, irrigation, etc.). CNPI is not responsible for damage to unmarked or incorrectly marked private facilities.
7) Poles & Third-Party Infrastructure
This licence does not grant rights on third-party poles/structures. Any required pole/strand permissions will be obtained by CNPI from the infrastructure owner. You authorize attachment to your premises only.
8) No Service Commitment
This consent does not obligate you to purchase services. It enables construction so service may be made available.
9) Access Windows
Work will occur during reasonable hours. CNPI may access the property at any time for emergencies involving safety, service continuity, or network integrity. CNPI will provide reasonable notice for non-emergency visits where practical.
10) Indemnity & Liability
CNPI is responsible for direct, provable physical damage caused by CNPI’s negligence. CNPI is not liable for indirect, consequential, or special damages, and is not liable for damage to unmarked/incorrectly marked private facilities. Nothing in these Terms limits liability for gross negligence or wilful misconduct.
11) Term; Revocation
This licence remains in effect through installation and while CNPI facilities serve the premises. You may revoke this licence on 30 days’ written notice, except where access is required to maintain, repair, or safely remove facilities. This licence is not an easement or other interest in land.
12) Assignment / Subcontractors
CNPI may assign this licence to its affiliates and use authorized contractors to perform the work.
13) Privacy & Contact
Information is collected to plan locates, schedule, and perform installation/maintenance and may be shared with contractors and utility/infrastructure owners for those purposes. A copy of your submission will be emailed to you.
14) Governing Law
Province of Ontario.
Want the best possible in-home performance? Use wired Ethernet for gaming/PCs when possible, and consider our wifi extenders system for larger homes.
Need help choosing? Pick based on how many people are online at once, not just speed. If you’re still unsure, call our Customer Care Team at 1-877-727-3448.
1) Grant of Licence
You grant Community Network Partners Inc. and YorkNet, together with their affiliates, contractors, and utility partners (“CNPI/YorkNet”), a non-exclusive, revocable licence to enter the property with personnel, tools, and machinery to:
2) Scope & Installation Methods
Work may include trenching, boring, directional drilling, and/or placement through existing conduit or pathways, where feasible, and may occur over multiple visits. Final route and installation method may change due to utility locates, field conditions, permitting, municipal requirements, or safety considerations. CNPI/YorkNet will follow industry best practices and use existing pathways where reasonably possible.
3) Facilities Ownership
All fibre, conduit, drop cables, and demarcation equipment installed by or for CNPI/YorkNet remain the property of CNPI/YorkNet, or their partners, and do not become fixtures.
4) Restoration
CNPI/YorkNet will restore disturbed areas to a substantially similar condition, season and weather permitting. Temporary restoration may be completed first, with final restoration performed when conditions allow. Certain surfaces, including sod, asphalt, concrete, interlock, or landscaping, may require temporary patching before final restoration is completed.
5) Landscaping & Surface Features (Private Property)
You acknowledge that underground installation may require limited disturbance to lawns, gardens, driveways, walkways, or other surface features in order to complete the work safely and efficiently. CNPI/YorkNet will make reasonable efforts to minimize disruption and restore affected areas in accordance with Section 4.
6) Utility Locates & Private Lines
CNPI/YorkNet will obtain statutory utility locates where required. You must identify and clearly mark any private or unregistered lines, systems, or structures on the property, including but not limited to sprinklers, landscape lighting, private hydro lines, invisible fencing, irrigation, septic systems, private drains, shallow utility lines, or similar features. CNPI/YorkNet is not responsible for damage to unmarked or incorrectly marked private facilities.
7) Third-Party Infrastructure & Permissions
This licence does not grant rights over third-party lands, infrastructure, or municipal assets outside the property boundary. Any required permissions, permits, or approvals relating to the public right-of-way or third-party infrastructure will be obtained by CNPI/YorkNet as required. You authorize work and equipment placement on your property only.
8) No Service Commitment
This consent does not obligate you to purchase services. It authorizes construction so that service may be made available to the premises.
9) Access Windows
Work will occur during reasonable hours. CNPI/YorkNet may access the property at any time in the event of an emergency involving safety, service continuity, or network integrity. CNPI/YorkNet will provide reasonable notice for non-emergency visits where practical.
10) Indemnity & Liability
CNPI/YorkNet is responsible for direct, provable physical damage caused by CNPI/YorkNet’s negligence. CNPI/YorkNet is not liable for indirect, consequential, incidental, or special damages, and is not liable for damage to unmarked or incorrectly marked private facilities. Nothing in these Terms limits liability for gross negligence or wilful misconduct.
11) Term; Revocation
This licence remains in effect through installation and while CNPI/YorkNet facilities serve the premises. You may revoke this licence on 30 days’ written notice, except where access is required to maintain, repair, or safely remove facilities. This licence is not an easement or other interest in land.
12) Assignment / Subcontractors
CNPI/YorkNet may assign this licence to their affiliates and may use authorized contractors or subcontractors to perform the work.
13) Privacy & Contact
Information is collected to plan locates, schedule, and perform installation and maintenance, and may be shared with contractors, utility owners, municipalities, and infrastructure partners for those purposes. A copy of your submission will be emailed to you.
14) Governing Law
Province of Ontario.
