Support & FAQS

Always Connected, Always Ready to Help

Whether you prefer a call or email, our dedicated support team is available to answer your questions and provide assistance. Your peace of mind is our top priority – let’s solve your queries together, anytime, anywhere.

Galaxy Fibre is on a mission to provide high-speed, reliable internet to underserved communities that big Telecom companies tend to overlook. Visit our community page or verify your address to discover if we have landed in your community.

We’re thrilled about our upcoming projects and are always looking for new communities to partner with. Want Galaxy Fibre in Your Community? Find out how

In most cases, if your service isn’t working, it’s likely a local wi-fi issue. Try to reboot the Nokia router before calling to see if that resolves the issue. It could also be a connection issue with a single device or app. Try to access the internet through another device to determine if it’s your connection or the device. A reboot is a power cycle of the router. All your current settings should remain the same after a reboot. To reboot, locate the Nokia router and the power cord and unplug it from the back of the router for 20 seconds. Plug the router back in and once it has powered on and the lights are visible, try your Internet. If your internet service is still not working, check the lights on the grey Calix ONT box. If the broadband light is missing, it is potentially a fibre related issue.

Check all of the cables and if they are secure, contact us for further diagnostics. Galaxy Fibre’s toll-free customer support number is 1-877-727-3448, with support available Monday to Friday 9am – 9pm, Saturday & Sunday 9am – 5pm EST.

The cutting-edge FTTH (Fibre to the Home) network empowers residents and businesses with blazing fast internet, with the capability of delivering up to 10 Gbps internet speed. Experience symmetrical upload and download speeds, future-proof your home internet for seamless connections, enjoy unlimited data, and increase your property value!

It’s not even a competition–fibre internet is on a whole different level. It provides the highest speeds possible out there for every use case. Whether it’s for work, gaming, streaming, or everything in between, fibre optic internet is the most reliable and consistent. Learn more about the technology behind fibre optic internet to understand how it works.

Once you have signed up online, here is what you should expect next:

  1. Customer Care Call: Once Galaxy Fibre is available in your area, the customer care team will reach out to you over phone to assist you with the next step.
  2. Site Survey & Fibre Optic Line Connection: After completing fibre construction in your area, we will contact you to schedule a site survey and arrange a date to connect the fibre line directly to your home.
  3. Home Installation: Once the fibre lines are connected to your home, our team will reach out to install services in your home, providing you access to blazing-fast internet and live streaming TV service. 

All construction and installation work on private property will only occur if you’ve signed up for services and our team has completed a site survey on your property. After inspecting the site and mapping of fibre cable routes, construction begins to connect pure fibre optic cable directly to your home.

With a highly skilled and experienced team, we strive to avoid property damage during our work. In the unlikely event of damage, please report any issues by calling 1-877-727-3448, and we’ll work with you to resolve them promptly.

In most cases, 500 Mbps will allow you to comfortably work from home, supporting the most demanding online activities, such as large file transfers, 4K video streaming, online gaming, and other tasks that require high bandwidth. However, if there are other devices and multiple people connected to the same network engaging in activities that consume significant data, you might find yourself on the edge of a data cliff.

Galaxy Fibre offers plans ranging from 500 Mbps to 2000 Mbps – bringing you the fastest & most reliable fibre internet experience!

Yes, fibre internet is the perfect choice for gaming. It offers blazing fast internet speeds, low latency, and rock-solid stability. It can simultaneously manage multiple devices seamlessly, making it ideal for gaming households. Additionally, it’s future-proof and ready to meet the increasing demands of next-gen gaming.

Galaxy Fibre offers plans ranging from 500 Mbps to 2000 Mbps – bringing you the fastest & most reliable fibre internet experience!