Galaxy Fibre is on a mission to provide high-speed, reliable internet to underserved communities that big Telecom companies tend to overlook. Visit our community page or verify your address to discover if we have landed in your community.
We’re thrilled about our upcoming projects and are always looking for new communities to partner with. Want Galaxy Fibre in Your Community? Find out how
In most cases, if your service isn’t working, it’s likely a local wi-fi issue. Try to reboot the Nokia router before calling to see if that resolves the issue. It could also be a connection issue with a single device or app. Try to access the internet through another device to determine if it’s your connection or the device. A reboot is a power cycle of the router. All your current settings should remain the same after a reboot. To reboot, locate the Nokia router and the power cord and unplug it from the back of the router for 20 seconds. Plug the router back in and once it has powered on and the lights are visible, try your Internet. If your internet service is still not working, check the lights on the grey Calix ONT box. If the broadband light is missing, it is potentially a fibre related issue.
Check all of the cables and if they are secure, contact us for further diagnostics. Galaxy Fibre’s toll-free customer support number is 1-877-727-3448, with support available Monday to Friday 9am – 9pm, Saturday & Sunday 9am – 5pm EST.
The cutting-edge FTTH (Fibre to the Home) network empowers residents and businesses with blazing fast internet, with the capability of delivering up to 10 Gbps internet speed. Experience symmetrical upload and download speeds, future-proof your home internet for seamless connections, enjoy unlimited data, and increase your property value!
It’s not even a competition–fibre internet is on a whole different level. It provides the highest speeds possible out there for every use case. Whether it’s for work, gaming, streaming, or everything in between, fibre optic internet is the most reliable and consistent. Learn more about the technology behind fibre optic internet to understand how it works.
Once you have signed up online, here is what you should expect next:
All construction and installation work on private property will only occur if you’ve signed up for services and our team has completed a site survey on your property. After inspecting the site and mapping of fibre cable routes, construction begins to connect pure fibre optic cable directly to your home.
With a highly skilled and experienced team, we strive to avoid property damage during our work. In the unlikely event of damage, please report any issues by calling 1-877-727-3448, and we’ll work with you to resolve them promptly.
In most cases, 500 Mbps will allow you to comfortably work from home, supporting the most demanding online activities, such as large file transfers, 4K video streaming, online gaming, and other tasks that require high bandwidth. However, if there are other devices and multiple people connected to the same network engaging in activities that consume significant data, you might find yourself on the edge of a data cliff.
Galaxy Fibre offers plans ranging from 500 Mbps to 2000 Mbps – bringing you the fastest & most reliable fibre internet experience!
Yes, fibre internet is the perfect choice for gaming. It offers blazing fast internet speeds, low latency, and rock-solid stability. It can simultaneously manage multiple devices seamlessly, making it ideal for gaming households. Additionally, it’s future-proof and ready to meet the increasing demands of next-gen gaming.
Galaxy Fibre offers plans ranging from 500 Mbps to 2000 Mbps – bringing you the fastest & most reliable fibre internet experience!
1) Grant of permission
You grant Community Network Partners Inc., together with its affiliates, contractors, and utility partners (“CNPI”), a non-exclusive, revocable permission to enter the property with personnel, tools, and machinery to:
2) Scope & Installation Methods
Work may include trenching, boring, directional drilling, and/or placement through existing conduit or pathways, where feasible, and may occur over multiple visits. Final route and installation method may change due to utility locates, field conditions, permitting, municipal requirements, or safety considerations. CNPI will follow industry best practices and use existing pathways where reasonably possible.
3) Facilities Ownership
All fibre, conduit, drop cables, and demarcation equipment installed by or for CNPI remain the property of CNPI or its partners, and do not become fixtures.
4) Restoration
CNPI will restore disturbed areas to a substantially similar condition, season and weather permitting. Temporary restoration may be completed first, with final restoration performed when conditions allow. Certain surfaces, including sod, asphalt, concrete, interlock, or landscaping, may require temporary patching before final restoration is completed.
5) Landscaping & Surface Features (Private Property)
You acknowledge that underground installation may require limited disturbance to lawns, gardens, driveways, walkways, or other surface features in order to complete the work safely and efficiently. CNPI will make reasonable efforts to minimize disruption and restore affected areas in accordance with Section 4.
6) Utility Locates & Private Lines
CNPI will obtain statutory utility locates where required. You must identify and clearly mark any private or unregistered lines, systems, or structures on the property, including but not limited to sprinklers, landscape lighting, private hydro lines, invisible fencing, irrigation, septic systems, private drains, shallow utility lines, or similar features. CNPI is not responsible for damage to unmarked or incorrectly marked private facilities.
7) Third-Party Infrastructure & Permissions
This permission does not grant rights over third-party lands, infrastructure, or municipal assets outside the property boundary. Any required permissions, permits, or approvals relating to the public right-of-way or third-party infrastructure will be obtained by CNPI as required. You authorize work and equipment placement on your property only.
8) No Service Commitment
This consent does not obligate you to purchase services. It authorizes construction so that service may be made available to the premises.
9) Access Windows
Work will occur during reasonable hours. CNPI may access the property at any time in the event of an emergency involving safety, service continuity, or network integrity. CNPI will provide reasonable notice for non-emergency visits where practical.
10) Indemnity & Liability
CNPI is responsible for direct, provable physical damage caused by CNPI’s negligence. CNPI is not liable for indirect, consequential, incidental, or special damages, and is not liable for damage to unmarked or incorrectly marked private facilities. Nothing in these Terms limits liability for gross negligence or wilful misconduct.
11) Term; Revocation
This permission remains in effect through installation and while CNPI facilities serve the premises. You may revoke this permission on 30 days’ written notice, except where access is required to maintain, repair, or safely remove facilities. This permission is not an easement or other interest in land.
12) Assignment / Subcontractors
CNPI may assign this permission to its affiliates and may use authorized contractors or subcontractors to perform the work.
13) Privacy & Contact
Information is collected to plan locates, schedule, and perform installation and maintenance, and may be shared with contractors, utility owners, municipalities, and infrastructure partners for those purposes. A copy of your submission will be emailed to you.
14) Governing Law
Province of Ontario.
1) Grant of Licence
You grant Community Network Partners Inc., together with its affiliates, contractors, and utility partners (“CNPI”), a non-exclusive, revocable licence to enter the property with personnel, tools, and machinery to:
a) complete site assessment and submit statutory utility locate requests (as required);
b) install fibre-optic facilities from the road allowance/public right-of-way and/or utility pole to a demarcation point at the premises and install any required indoor/outdoor demarcation equipment;
c) test, operate, access, maintain, repair, replace, relocate, or remove CNPI facilities on reasonable notice; and
d) restore disturbed areas following construction.
2) Scope & Installation Methods (Underground and Aerial)
Underground: Work may include trenching and/or directional drilling/boring and may occur over multiple visits. Final route and method may change due to utility locates, field conditions, permitting, or safety. CNPI will follow industry best practices and use existing paths or conduit where feasible.
Aerial: Where available/appropriate, CNPI may install an aerial drop from a utility pole to the premises and attach approved hardware (anchors/brackets) to the exterior to support the drop and demarcation equipment. If a temporary surface drop is used before final placement/burial, it will be positioned to minimize disruption and replaced/relocated as soon as practicable.
3) Facilities Ownership
All fibre, conduit, drop cables, and demarcation equipment installed by or for CNPI remain the property of CNPI (or its partners) and do not become fixtures.
4) Restoration
CNPI will restore disturbed areas to a substantially similar condition (season/weather permitting). Temporary restoration may be completed first, with final restoration performed when conditions allow.
5) Vegetation & Pruning (Private Property)
You authorize CNPI to perform minimal trimming/pruning of private vegetation that interferes with safe placement of aerial or buried facilities on the property. Public right-of-way vegetation work follows applicable municipal/utility rules.
6) Utility Locates & Private Lines
CNPI will obtain statutory utility locates where required. You must identify and mark any private/unregistered lines or structures (e.g., sprinklers, private hydro to sheds, invisible fence, septic, private water/gas lines, drains, irrigation, etc.). CNPI is not responsible for damage to unmarked or incorrectly marked private facilities.
7) Poles & Third-Party Infrastructure
This licence does not grant rights on third-party poles/structures. Any required pole/strand permissions will be obtained by CNPI from the infrastructure owner. You authorize attachment to your premises only.
8) No Service Commitment
This consent does not obligate you to purchase services. It enables construction so service may be made available.
9) Access Windows
Work will occur during reasonable hours. CNPI may access the property at any time for emergencies involving safety, service continuity, or network integrity. CNPI will provide reasonable notice for non-emergency visits where practical.
10) Indemnity & Liability
CNPI is responsible for direct, provable physical damage caused by CNPI’s negligence. CNPI is not liable for indirect, consequential, or special damages, and is not liable for damage to unmarked/incorrectly marked private facilities. Nothing in these Terms limits liability for gross negligence or wilful misconduct.
11) Term; Revocation
This licence remains in effect through installation and while CNPI facilities serve the premises. You may revoke this licence on 30 days’ written notice, except where access is required to maintain, repair, or safely remove facilities. This licence is not an easement or other interest in land.
12) Assignment / Subcontractors
CNPI may assign this licence to its affiliates and use authorized contractors to perform the work.
13) Privacy & Contact
Information is collected to plan locates, schedule, and perform installation/maintenance and may be shared with contractors and utility/infrastructure owners for those purposes. A copy of your submission will be emailed to you.
14) Governing Law
Province of Ontario.
